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Should I choose to deactivate or delete a user to remove them from my account?



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Mackenzie Krueger

Zendesk Digital Resources Team

Edited Oct 08, 2024


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5 comments

How do I delete an account?

 

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Hi John, just to clarify – are you wanting to cancel a lead or contact in Sell, or are you wanting to cancel your Zendesk Sell account entirely?

If you're wanting to delete a Lead or Contact in Zendesk Sell, see Deleting leads and contacts

If you're wanting to delete your Zendesk Sell account entirely, see Cancelling your Sell account

And let me know if you meant something else entirely – thanks!

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I was looking to cancel the account entirely.

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If I deactivate a user does that free up their license? 

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Gabriel Manlapig

Zendesk Customer Care

Hi Erica,
 
Yes, removing a user through either option (deactivating or deleting) opens up an available seat or license for another user to fill. I hope that answers your question. Thank you!
 

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