Explore recipe: Reporting on internal tickets

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4 Comments

  • Agnieszka Kulpinska

    Has this metric now been removed? 

    0
  • Dave Dyson
    Zendesk Community Manager

    Hi Agnieszka,

    No, the metric is still there, but you may be looking at the Tickets dataset. Be sure to choose the Ticket Updates dataset when you create your metric, and you should find it there. Let me know if that doesn't work. Thanks!

    1
  • Agnieszka Kulpinska

    Thank you @... :)

    0
  • Dave Dyson
    Zendesk Community Manager

    Glad to help!

    0

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