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How to create a Zendesk Help Center account

Devan La Spisa
  • Edited
Zendesk Community Manager

Welcome to the Zendesk Help Center! You may be investigating Zendesk, evaluating its features in a trial, or a seasoned Administrator. No matter your familiarity with Zendesk products, you'll need to create an account in our Help Center and log in before you can post in the Community or comment on articles. 

Note: Creating a Zendesk account to try or buy our suite of products does not create a profile in our Help Center. You're welcome to use the same email address you use to sign in to your Zendesk Support or Chat account, but logging into support.zendesk.com is separate from logging into your Zendesk account at yoursubdomain.zendesk.com. 

Instructions

Part 1: Sign up for an account

  1. Click the Sign in button at the top right corner of the page



  2. At the bottom of the modal, look for New to Zendesk Support? and click Sign up
  3. Follow the prompts in the pop up:
    • Enter your full name
    • Enter your email address (we recommend using the same email address that you use to log in to your Zendesk Support or Chat account)
    • Complete CAPTCHA
    • Click Sign up at the bottom of the form

Part 2: Verify your account

After completing sign up, you'll see confirmation and instruction to verify your email address. 

Check your email inbox and follow the verification link. You'll be prompted to create a password. 

Once you've verified your email address and signed in, you can comment on content. 

 

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4 Comments

  • Anita Rajkumar

    'support@zendesk.com'  support address not working.

    Its not creating tickets under 'My Activities'

      please suggest

    0
  • Gabi Zúñiga
    Hi Anita,
     
    I hope you are doing well! Thank you for contacting us. 
     
    In the last couple of days, Zendesk changed customer support experience to improve the experience of our customers. Messaging became the primary way that we provide support to all of our customers.
     
    As part of that move, your active tickets with Zendesk customer support are moving with us, and will remain available. However, your ticket history from contacting Zendesk support have been removed from your profile. You should also have emailed transcripts of all of your historical tickets in your inbox until expiration in accordance with your email provider’s retention limit or policy. 
     
    For more information on the new changes, please check this article:
    Announcing changes to the Zendesk customer support experience
     
    I hope this information answers your questions, let me know if I may assist you in any other way. I'm always happy to help.
     
    Kindest regards,
    0
  • Wojtek Ozimek

    It's not working. I've created the account in the Zendesk Help Center, submitted the issue (via bot/chat), and I've got an e-mail from support.  I tried to log into the Help Center and it keeps me asking about the password for my e-mail. It's probably because I've logged in using integration with Google. Which Zendesk Support cannot handle properly. It's really annoying.

    0
  • Marine
    Zendesk Customer Care
    Hi Wojtek,
     
    I've created a ticket for you in our Support regarding your issue.
    You can expect an email shortly.
     
    0

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