Guide product limits for your help center

This article details the maximum product limits in Guide.

Note: The limits in this article apply to all plans, except where noted.

This article covers the following topics:

• Knowledge base limits
• Content blocks limits
• Search limits
• Federated search limits
• Management permissions and user segment limits
• Theme limits
• Why are there limits?

Knowledge base limits

The following table shows the maximum limits related to knowledge base functionality in Guide.

Item	Maximum
Article size	1MB This translates to approximately 1000000 characters, (excluding āăą or hidden html tags).
Total number of articles, excluding archived and translations	40,000
Total number of articles in a single section	5,000
Total number of comments per article	1,000
Total number of labels per article (not available on Suite Team)	50
Total number of @mentions in an article	15
Total number of @mentions in a comment	15
Total number of content tags per article	25
Total number of content tags per account	200
Total number of article verification rules	20
Total number of attachments per article	500
Article attachment size	20 MB
Total number of images per account	40,000
Total number of categories	100
Total number of sections in a single category	100
Total number of section levels (Enterprise plans only)	5
Total number of sections in a single section (Enterprise plans only)	200
Maximum length of an article content	65,000 characters

Content blocks limits

The following table shows the maximum limits for content blocks in the help center.

Item	Limit
Total number of articles that a content block can be used in	200 This roughly translates to 500000 characters, (excluding āăą or hidden html tags).
Article size	1MB This translates to approximately 1000000 characters, (excluding āăą or hidden html tags).
Total number of content blocks in one article	25
Total number of content blocks in one account	5000
Total number of images per content block	50
Content block size	500KB
Plan type	Zendesk Suite Enterprise and above or Guide Enterprise and above.

Search limits

General search limits

The following table shows the maximum limits related to help center search.

Item	Maximum
Native search queries	300 characters or 50 terms
Instant search queries	300 characters or 100 terms
Default snippet size for a search result	120 characters

Federated Search limits

General Federated Search limits

The following table shows the maximum limits related to Federated Search.

Item	Maximum
External records	50,000 external records
External record size	10,000 bytes/record
External sources	20
External types	20
Record maximum title length	255 characters
Record maximum body length	10,000 characters

Search crawler limits

The following table shows the maximum limits related to the search crawler.

Item	Maximum
Crawlers	20
Pages in a single sitemap	50,000

External content API limits

Normal Zendesk API rate limits apply to the External content API if no lower rate limit is documented in the following table. For links to external content API documentation, see Federated Search API Introduction.

Item	Maximum
External record creation	770/min

Management permissions and user segment limits

The following table shows the maximum limits related to user segment functionality in the help center.

Note: The functionality in this section is not available on Suite Team.

Item	Maximum
Total number of management permissions groups	200
Total number of user segments	200
Total number of ALL tags referenced in a user segment	50
Total number of ANY tags referenced in a user segment	50
Total number of groups referenced in a user segment	50
Total number of organizations referenced in a user segment	50
Total number of individual users (outside of tags, groups, and organizations) in a user segment	50

See Creating user segments for more information about user segments and tags.

Theme limits

The following table shows the maximum limits for themes and assets in the Help Center.

Note: The functionality in this section is not available on Suite Team.

Item	Maximum
Total number of themes	10
Individual theme size	30MB
Total theme assets size	25MB
Individual theme asset size	5MB
Individual theme asset name	50 characters
Individual theme template size	300KB
Total number of page templates per article, section, or category	Up to 100 each
Individual theme style.css size	300KB
Individual theme script.js size	300KB
Total number of settings in manifest.json	200
Total number of options in a list type setting	20
Total number of custom pages	100

About migrated themes and limits

On November 14, 2017 we introduced a new theming experience in Guide. When you migrate from the previous theming experience, some new restrictions will be applied to your themes. During the migration process, we suspend some file type and file size limitations to allow you to move your theme and assets to the new theming experience where they will be easier to work with.

For example, if you have a number of PDFs or other files that are no longer supported in theme assets, you will be able to migrate your theme. From there you can export that theme to retrieve all of these files easily. However, you won’t be able to duplicate or re-import that theme until the unsupported files are removed from the theme.

Why are there limits?

Theme limits are enforced for a few different reasons:

• For security purposes it’s important to vet the types of files that customers are allowed to upload so that we don’t receive malicious files.
• To prevent misuse or abuse vectors, it's important to limit the total size of files.
• For performance reasons, it’s important to serve, save, import and export files quickly for customers.