The process for configuring and deploying live chat depends on how you're using Zendesk:
- If you are using Zendesk live chat, and no other Zendesk products, you'll follow the Zendesk Chat-only path.
- If you are using Zendesk live chat plus Zendesk Support, you follow the Zendesk Chat + Support path.
I’m a Zendesk live chat-only customer
- Configuring the appearance of the Chat widget
- Creating and enabling your Chat forms
- Allowing visitors to rate live chats
- Establishing your security settings
- Adding live chat to your website
I’m a Zendesk live chat + Support customer
- Enabling Chat in the Web Widget (Classic)
- Configuring the appearance of the Web Widget (Classic)
- Creating and enabling your Chat forms
- Allowing visitors to rate chats
- Establishing your security settings
- Adding Chat to your website or help center