Understanding your Zendesk session time

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  • Raza Jaffri

    How can I extend the session expiration for customers to 2 weeks? The control on /admin/security/advanced#authentication only gives option to change it for staff login.

  • Russell Chee
    Zendesk Customer Care

    Hey Raza,

    Thanks for reaching out to us with your question. At this current time, there is no native way to enable a 2 week extended session for your end-users. This will need to be a feature request and I would recommend reaching out to our forums here on it. Let us know if you need anything else :)


  • Chad Susa (Gravity CX)

    Hi All

    Just wondering does anyone know what the Zendesk session time is for end users? (eg: when they login to the Help Centre / customer portal) how long before their session expires?

  • Audrey Ann Cipriano
    Zendesk Customer Care

    Hey Chad! End-users' session expires after 8 hours of inactivity :)

  • Shlomo Partouche-Sebban

    Hi Zendesk,

    My agents and I would like to stay connected all the time.
    How can we deactivate the session time?

  • Neha Singh


    How can I access the current logged in session id in my help centre code?



  • Christopher Kennedy
    Zendesk Developer Advocacy

    Hi Neha,

    The current session ID isn't referenced anywhere by the Help Center theme.  But you can still access it in your theme by sending a client-side request to the Sessions API to return the currently authenticated session.



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