Editing the code for your live help center theme

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  • ConnectPOS Support

    hi, i can't see Edit Code when i customize the copy theme. Please guide me

  • Brett Bowser
    Zendesk Community Manager

    Hey Connect,

    Can you make sure you're subscribed to at least Guide Professional or Enterprise? The edit code option will only be available if you're on one of those plan levels. Otherwise, you'll need to upgrade to customize your Guide theme.

    Keep me posted!

  • Jared

    We have an issue where category icons are huge! Are you saying we have to upgrade our Zendesk plan to correctly size an SVG by hand in your templating system?

  • Gab Guinto
    Zendesk Customer Care

    Hi Jared,

    You're right, I'm afraid that's the case. You'll need to be subscribed to the Professional/Enterprise plan to have access to the templates of the pages, and make customizations/adjustments to the page elements.

  • Tech Support

    How do I disable the Social Media icons under an article I created in guide?

  • Dave Dyson
    Look for the "Social sharing" options here: Hiding and showing elements in your Copenhagen standard theme
  • Nikki

    It looks like the theme I have selected ("Role Theme") doesn't have a button for edit code. When I try to Customize other themes, I do see the "edit code" button. Could you confirm that it's just a limitation of this theme, and not something else? 


    Edit: I looked at the theme's developer page and I see that others have the same problem. Rather than delete my comment here, I'll leave it for others to see. Some themes just won't let you edit the code, apparently.

  • Jeff C
    Zendesk Customer Care

    Hey Nikki,

    As listed in the marketplace page https://www.zendesk.com/marketplace/themes/14/role/
    This theme only offers a Standard License which means its does not provide editing the theme code. Marketplace themes can only be editable if its purchased with a Developer License. 

    As the Role theme is currently free, we do not provide a way to be able to customize this at this time.

  • Lisa

    Hi All, 

    I am trying to merge the article and category pages of the Hansel theme over to the Ruby home page, I have previously spoken with zenplates and they have said this is possible. Any advice welcome as I've copied the whole page but this has not worked. 

    Thanks in advance. 


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