Comments posted on my Facebook ads do not seem to come through to Zendesk Support as tickets. I want to respond to the comments posted in the ad. Can I include Facebook ads for ticket creation?
Yes, you can create tickets for Facebook ads to respond to comments. In your Facebook page setting, select Include unpublished posts to review unpublished posts as tickets in Zendesk Support. This allows Facebook ads for your integrated Facebook pages to create tickets in Zendesk Support.
It is worth noting that ads created by Facebook Ads Manager will not create tickets in Zendesk.
For more information about the Facebook channel, see the article: Setting up your Facebook channel.