How do I unsuspend access for a user?

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  • Alec Lively

    this is no longer the correct method. I'll save you an hour on the support lines.

  • Dave Dyson

    Hi Alec,

    Thanks for the heads-up! I'll see that this gets updated.

  • Dave Dyson

    @... we've corrected the instructions on unsuspending a user – thanks again for pointing this out!

  • EJ Sifuentes

    Can I mass unsuspend accounts? We integrated our Active Directory and many accounts were set to suspended and it's causing issues.

  • Gabriel Manlapig
    Zendesk Customer Care
    Hi Ej,

    Currently, there is no one-stop shop way to go about bulk / mass unsuspend users in an attempt to make the overall process more efficient.
    I would recommend leveraging our API with a custom script. You could use the Update many users endpoint to do this. 
    The cURL would looks something like this:
    curl https://[subdomain],2,3 \  
    -d '{"user": {"suspended": false}}' \
    -H "Content-Type: application/json" -X PUT \
    -v -u {email_address}:{password}
    Hope this helps clarify things better!

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