Can I call my customers from my toll-free Zendesk Talk number?
Outbound calls aren't supported from a toll-free number. Toll-free numbers should be used for domestic inbound voice calls only. This also applies to toll-free numbers that are added as external numbers.
The callback feature on toll-free numbers is also unsupported for the same reasons, as callbacks are considered outbound calls. Disable callback options on toll-free numbers.
Zendesk doesn't support inbound calls to toll-free numbers using the overflow feature either. Overflow options should be disabled on toll-free numbers.
To make outbound calls or answer callback requests in Zendesk Talk you need a local, national, or mobile number.
For more information, see the article: Zendesk Talk number availability and pricing.