Issue Symptoms
When I try to automatically recover a suspended ticket, I receive the below error.
Suspended ticket could not be recovered: Failed recovering suspended ticket id: XXXXX. You may need to manually recover this suspended ticket.
Resolution Steps
Below are the scenarios when the error occurs and how you can recover the suspended tickets.
- The sender of the message was suspended. You must unsuspend the user on their user profile before you can automatically unsuspend the ticket.
- The sender's email is a support address in your account. Manually recover the suspended ticket and change the requester to a non-support address email address.
For more information about recovering suspended tickets, see the article: Viewing, recovering, and deleting suspended tickets.
1 Comments
You can't see the user, you can't find the ticket to see the user (it's just the "internal" Ticket ID listed). This is a feature misconception.
Also, all successfully recovered Ticket IDs are also listed in the error message. This is a bug and reported in #11660724.
Kind regards
Oliver
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