When I try to automatically recover a suspended ticket, I receive the below error.
Suspended ticket could not be recovered: Failed recovering suspended ticket id: XXXXX. You may need to manually recover this suspended ticket.
Below are the scenarios when the error occurs and how you can recover the suspended tickets.
- The sender of the message was suspended. You must unsuspend the user on their user profile before you can automatically unsuspend the ticket.
- The sender's email is a support address in your account. Manually recover the suspended ticket and change the requester to a non-support address email address.
For more information about recovering suspended tickets, see the article: Viewing, recovering, and deleting suspended tickets.