How do I connect my legacy Sell account with an existing Support account if I am not the account owner?

Question

How do I connect my legacy Zendesk Sell account with an existing Zendesk Support account if I am not the account owner?

Answer

The account owner of a Zendesk subdomain is the only one who can agree to connect a legacy Sell account to Support. Being the account owner is essential and is mentioned as a prerequisite in the article, Connecting your legacy Sell account to the Zendesk platform. If the account owner does not have a Zendesk Sell license, follow the instructions below. 

To provision a Sell license and have the Account Owner connect the accounts:

1. Identify the account owner of the Support account using the instructions in this article: Who is the owner of my account?  
2. Provide the Support account owner with an admin license for Sell, if they do not have one already, see the article: Adding and removing Sell licenses. If you do not have a license available, deactivate an active Sell user for the short time needed to integrate. 
3. Have the account owner log into Sell and connect the accounts using the instructions in the article: Connecting your legacy Sell account to the Zendesk platform.
4. Remove the Sell license from the account owner and reactivate the Sell user.