How can I add a secondary email address to a user account?
A user account can contain multiple email addresses. Each time you add an email address, a verification email is sent to that address and must be confirmed before the email address is valid.
- In Admin Center, click People in the sidebar, then select Team > Team members.
- Search for the affected agent, and click Edit.
- In the user's profile, click + add contact and select Email, then enter the email address in the field that appears.
- When you are finished, close the user's profile by navigating away from it to save your changes.
For more information on viewing, adding, and editing user profiles, see the article: Adding agents and admins.