Managing users in multiple organizations

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38 Comments

  • Johan Billow

    Dana B Thank you for sharing your experience.

    This was interesting!

    So assume that I have 2 different orgs. and delete one of them, also "closed" tickets did change to another org?

    That is a big issue if it is what actually happened. One clients ticket will be displayed to another client tickets? 

    Is that what happened to you?

     

     

    Now I start to feel doubtful in activating multiple orgs.

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  • Hiedi Kysther
    Zendesk Customer Care

    Hi Johan Billow 

    When an Organization is deleted, all tickets associated to the deleted organization not be re-assigned to a different Department. This was also stated in this article: Managing Organizations



    This also applies to end-users with multiple organization. Even if we delete the organization assigned to the ticket, it will not be reassigned to the other Organization the end-user belongs to. 

    Hope this clarifies the issue! 

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  • Johan Billow

    Hiedi-Kysther so tickets with the removed organization data must be manually updated? 
    (Just so I am sure what you mean).

     

     

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  • Hiedi Kysther
    Zendesk Customer Care

    Hi Johan, 

    Correct! You'll have to manually update the Organization once the ticket's initial organization is deleted. 



     

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  • Jimmy Rufo
    Zendesk Luminary

    Is there a way to keep multiple organizations on, but only allow one organization to be added to a user automatically via the organization domain mapping?  Unfortunately, we have a major issue with multiple clients of ours having users with the same email domain, and since we don't have reliable contact syncing from tools like Salesforce, we often have users with multiple organizations added to their account that have nothing to do with them.

    Ideally, we can have just one, and an admin/agent can add/remove more organizations as necessary in the user's profile.

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  • Noly Maron Unson
    Zendesk Customer Care

    Hi Jimmy,

    For a user to be automatically mapped to an organization, the organization needs to indicate the domain for this to happen.

    This means that if the organization does not specify a domain here, then no user can be automatically mapped and the only way a user can belong to this organization is if they are manually added to it.

    Based on how you described your workflow, you can set the domain to organizations you want the automatic mapping to work and leave the domain blank for those that you only want to be used by the user when manually added.

    Hope this helps.

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  • Tom Guagliardo

    Why is there a limit to 300 organizations? We have a franchisor client that has 1300 locations all set up as individual organizations. The corporate team needs access to all 1300. How can we solve this issue?

     

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  • Arianne Batiles
    Zendesk Customer Care

    Hi Tom Guagliardo,

    We appreciate and understand the request for an increase in the organization count limit. While I completely understand the importance of this enhancement, regrettably, it is not currently feasible to raise the limit. Implementing such a change requires extensive modifications to the backend code, which poses potential challenges to system performance. Our engineering team must carefully weigh the impact on front-end experiences against other ongoing projects with our limited resources.

    Thank you for your understanding.

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