I am new and unsure where I go to open Explore. Where is Explore located?
You can get to Explore from anywhere in Zendesk. Click on the product tray icon ( ) at the top right-hand corner of your screen. Then, select Explore.
Troubleshooting access issues
I can't see the product tray.
If you don't see the product tray, that probably means you're not logged in to Zendesk as an agent. Make sure to log in with an agent, not end user, log in to get access to the agent interface.
I do see the product tray, but Explore is not listed there.
If you don't see Explore in your product tray, make sure Explore is included in your subscription. You may need help from the account owner for this: Viewing and managing plan subscriptions.
I can click on Explore in the product tray but then I see "Uh oh".
If you see an error that you don't have permission to access explore, ask an admin to help you enable Explore access on your agent profile in Admin Center: Error Message: "It looks like you don't have permission to access Explore".
When I click on Explore it takes me to an activation page.
If you've never used Explore before you need to activate it. This may take a few hours. Feel free to close the page, this will not interfere with activation.
I was given a link to a report but I can't open it.
If you generally have access to Explore but get an error when following a link to a report, check with the report owner. The owner will have to give you permission to view or edit: Sharing dashboards.
For more information, see this article: Getting started with Zendesk Explore for reporting and analytics.