Can I give my customers the option to choose which of my teams they are routed to?
You can use the pre-chat form to give your end users the option of selecting a department. This will automatically route their chat to the appropriate team based on their selection. For more information, see the article: Enabling the pre-chat form on the Chat widget.
Alternatively, you have the option of routing chats to departments automatically based on certain criteria such as the visitor's current page, tags, locale, or other information.
For more information on setting up automatic routing, see the article: Automatically routing chats to departments.