Please refer to the following articles to learn more about Zendesk feature removal:
- How much notice does Zendesk give for feature removal
- How Zendesk communicates feature removal
- Why Zendesk removes features and functionality
The following table lists each feature for which a removal date has been set or has passed.
| Feature | Announced on | Development ends | Removal starts |
|---|---|---|---|
| July 7, 2025 | N/A | January 15, 2026 | |
| July 1, 2024 | N/A | December 31, 2025 | |
| August 12, 2024 | N/A | December 1, 2025 | |
| June 4, 2025 | N/A | November 2025 | |
| Article recommendations in AI agents for messaging | July 30, 2025 | N/A | September 8, 2025 |
| Benchmark survey in Admin Center | June 26, 2025 | N/A | August 1, 2025 |
|
Inactive X (formerly Twitter) handles |
May 29, 2025 | N/A | June 6, 2025 |
| Zendesk Chat Conversation APIs (CCAPIs) and WebSDK | April 25, 2025 | N/A | April 30, 2025 |
|
Guide Content Cues |
January 13, 2025 | N/A | May 1, 2025 |
|
Zendesk Sell for Shopify integration |
March 10, 2025 | N/A | April 14, 2025 |
|
Legacy OAuth 2.0 grant types |
August 27, 2024 | N/A | February 17, 2025 |
|
Legacy versions of AI features now included in agent copilot |
January 6, 2025 | N/A | February 10, 2025 |
| Sunshine Conversations’ Help Scout integration | September 12, 2024 | N/A | January 6th, 2025 |
| X (formerly Twitter) as a sign-in option for end users | October 15, 2024 | N/A | November 18, 2024 |
| Google and Facebook sign-in for end users in Zendesk Chat | October 9, 2024 | N/A | October 31, 2024 |
|
Magento 2 Connector for Support, Chat, and Sell |
April 30, 2024 | N/A | October 30, 2024 |
|
URL targets and branded targets |
December 11, 2023 | N/A | October 28, 2024 |
| Sunshine Conversations’ Stripe Connect integration | September 12, 2024 | N/A | September 12, 2024 |
|
Knowledge Capture app |
February 29, 2024 | N/A | August 29, 2024 |
|
Discontinuation of select Built-by-Zendesk apps |
February 29, 2024 | N/A | August 29, 2024 |
|
Social messaging app |
November 16, 2021 | October 31, 2023 | July 31, 2024 |
|
New customer profile page beta |
March 21, 2024 | N/A | June 21, 2024 |
|
Zoom Phone by Faye |
November 10, 2023 | N/A | May 5, 2024 |
|
PrestaShop integration |
November 8, 2023 | N/A | April 15, 2024 |
|
Zendesk iPhone mobile app support for iOS 14 |
November 28, 2023 | N/A | January 30, 2024 |
|
Sell datasets and dashboards in Explore |
October 16, 2023 | N/A | January 16, 2024 |
|
Discontinuation of select Built-By-Zendesk apps |
July 10, 2023 | N/A | January 10, 2024 |
|
Zendesk's on-premises WhatsApp hosting |
January 31, 2023 | N/A | October 31, 2023 |
|
Removal of legacy Slack integration notifications |
April 3, 2023 | N/A | September 27, 2023 |
|
Removal of detailed hierarchy view for Sell |
March 22, 2023 | N/A | June 22, 2023 |
|
Net Promoter Score (NPS) |
January 17, 2023 | N/A | April 30, 2023 |
|
Web Widgets (messaging and Classic) will no longer be supported on Internet Explorer 11
|
January 20, 2023 | N/A | April 20, 2023 |
|
Sell: Mobile reports |
November 20, 2022 | January 1, 2023 | March 31, 2023 |
|
Discord integration |
September 15, 2022 | N/A | December 15, 2022 |
|
Zendesk by Zoom integration |
September 12, 2022 | N/A | November 30, 2022 |
|
Sell: Native integration for Mailchimp |
October 18, 2022 | N/A | January 9, 2023 |
|
Sell Voice: Same number not guaranteed for accounts deactivated for 3 months |
September 16 |
N/A |
December 16, 2022 |
|
Sell: Native integrations for Harvest, HubSpot, and Xero |
August 29, 2022 | N/A | November 29, 2022 |
|
Basic authentication with Exchange email/OAuth in Sell |
25 April, 2022 | N/A | September 30, 2022 |
|
Removal of the Zendesk-Gravatar integration |
July 18, 2022 | N/A | September 30, 2022 |
|
Microsoft Teams integration v1 |
February 22, 2022 | N/A | September 1, 2022 |
|
Basic authentication with Exchange/Office 365 calendar in Sell |
25 April, 2022 | N/A | September 1, 2022 |
|
Integrating Sell contacts with Microsoft Exchange |
25 April, 2022 | N/A | 31 August, 2022 |
|
End user API endpoints |
March 29, 2022 |
N/A | June 29, 2022 |
|
Sell Client Space |
November 5, 2021 | N/A | April 1, 2022 |
|
HTTP targets |
July 26, 2021 | N/A | February, 2022 |
|
Help Center mobile site |
February 25, 2021 | N/A | November 15, 2021 |
|
Zendesk Message |
August 11, 2021 | N/A | November 1, 2021 |
|
Zendesk Connect |
October 28, 2020 | N/A | October 31, 2021 |
|
Social account sign-in for agents |
April 19, 2021 | N/A | October 18, 2021 |
|
Satisfaction Prediction Scores |
May 6, 2021 | N/A | September 30, 2021 |
|
Deprecation of Chat SDK v1 for iOS & Android |
June, 2020 | June, 2020 | May 31, 2021 |
|
Insight reporting |
February 3, 2020 | June 1, 2020 | February 5, 2021 |
|
Internet Explorer 11 support in Zendesk Chat |
June 1, 2020 | N/A | January 27, 2021 |
|
Legacy Salesforce integration managed package |
July 22, 2019 | September 16, 2019 | October 15, 2020 |
|
Microsoft Edge support in Zendesk Talk |
July 1st, 2020 | N/A | September 1st, 2020 |
|
Classic UI Widgets |
May 28, 2020 | N/A | August 31, 2020 |
|
Zendesk Support iPhone App removing support for iOS 11 |
March, 2020 | April, 2020 | April, 2020 |
|
Internet Explorer 11 support |
November 26, 2018 | June 30, 2019 | December 31, 2019 |
|
Magento 1 app |
August, 2019 | October 14, 2019 | |
|
Pathfinder app |
August, 2019 | October 14, 2019 | |
|
Zendesk Apps framework v1 |
January 12, 2019 | July 30, 2019 | October 14, 2019 |
|
Zendesk Inbox |
November 6, 2018 | February 5, 2019 | July 8, 2019 |
|
Zendesk iPhone/iPad app support for iOS 10 |
January, 2019 | February, 2019 | February, 2019 |
|
Current version of Zendesk for iPad app |
April 17, 2018 | September 1, 2018 | February 28, 2019 |
|
Zendesk Android app support for KitKat |
February 2019 | March 2019 | March 2019 |
|
Zendesk iPhone app support for iOS 10 |
October 4, 2018 | November, 2018 | December, 2018 |
|
Zendesk Android app support for Jellybean |
August 24, 2018 | October 5, 2018 | December, 2018 |
|
Zendesk monthly account usage email |
June 5, 2018 | June 5, 2018 | November, 2018 |
|
Zendesk Shopify v1 app |
April 16, 2018 | July 11, 2018 | October 12, 2018 |
|
Integration between Twitter Direct Messages and Zendesk Message |
August 17, 2018 | August 17, 2018 | August 17, 2018 |
|
Legacy Guide theming experience |
April 16, 2018 | June 12, 2018 | August 22, 2018 |
|
TLS protocol versions 1.0 and 1.1 |
April 26, 2018 | June 14, 2018 | June 14, 2018 |
|
Zendesk Android App support for Ice Cream Sandwich |
February, 2018 | March 30th, 2018 | from v1.5.3 |
| Zendesk iPhone app support for iOS 9 | February, 2018 | March 30th, 2018 | from v1.5.3 |
| Zendesk Apps Framework v1 | March, 2017 | August 1st, 2017 | March 1st, 2018 |
| Access policies for Help Center | June 12, 2017 | December 15, 2017 | December 15, 2017 |
| Zendesk Microsoft Dynamics CRM integration | July 13, 2017 | October 13, 2017 | October 13, 2017 |
| Zendesk SugarCRM integration | July 13, 2017 | October 13, 2017 | October 13, 2017 |
| IP-based SSL certificates | July 13, 2017 | October 13, 2017 | October 13, 2017 |
|
Non-secure Help Center domains |
February 21, 2017 | May 22, 2017 | August 21, 2017 |
|
Service Level Agreements (SLAs) v1 |
February 21, 2017 | May 22, 2017 | August 21, 2017 |
| Plain text editor | February 21, 2017 | May 22, 2017 | August 21, 2017 |
| Salesforce package legacy versions | April 25, 2017 | June 26, 2017 | June 26, 2017 |
| Zendesk for iOS app | February 21, 2017 | May 22, 2017 | May 22, 2017 |
| JIRA legacy integration | February 21, 2017 | March 21, 2017 | N/A |
| Windows Phone app | November 11, 2016 | December 31, 2016 | March 1, 2017 |
| Community v1 | July 6th, 2016 | October 4, 2016 | February 1, 2017 |
| Internet Explorer 8, 9 & 10 | March 15, 2016 | April 11, 2016 | N/A |
| Classic agent interface | Nov 30, 2015 | May 2, 2016 | Aug 1, 2016 |
| Web portal | Nov 30, 2015 | Aug 1, 2016 | Nov 1, 2016 |
| Feedback tab | Nov 30, 2015 | Aug 1, 2016 | Nov 1, 2016 |
| Classic Chat | Nov 30, 2015 | Aug 1, 2016 | Nov 1, 2016 |