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What is being removed [updated: January 2025]



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Jennifer Rowe

Zendesk Documentation Team

Edited Jan 13, 2025


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Kristie Sweeney

Zendesk Documentation Team

Zendesk is discontinuing the Discord integration on December 15, 2022.

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Nova Dawn

Zendesk Documentation Team

Sell Voice:  As of Friday December 16, 2022, Zendesk can no longer guarantee the same number in Sell Voice for a reactivated user if their account has been deactivated for at least three months. 

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Kristie Sweeney

Zendesk Documentation Team

Zoom will be deprecating their existing Zendesk by Zoom integration on November 30, 2022. 

If you’re using the existing Zoom integration, you’ll need to move to the new integration by November 30, 2022. After that date, the legacy integration will no longer function.

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Nova Dawn

Zendesk Documentation Team

The native integration for Mailchimp in Sell: On January 9, 2023, the native integration will be removed. You can install the Mailchimp for Sell app from the Zendesk marketplace. For more information, see Announcing: Removal of native Sell integration for Mailchimp.

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Nova Dawn

Zendesk Documentation Team

Sell mobile reports: On March 31, 2023, this feature will be removed from all accounts as you can access reporting and analysis via the desktop version of Support or on Sell. For more information, see Announcing the removal of Sell mobile reports.

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Erin O'Callaghan

Zendesk Documentation Team

Zendesk is removing Net Promoter Score (NPS) survey functionality on April 30, 2023. For more information, see Announcing the removal of Net Promoter Score (NPS).

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Aimee Spanier

Zendesk Documentation Team

Zendesk is extending the removal of the Social Messaging App to April 15, 2023 (originally scheduled for January 31, 2023). For more information, see Removal of the Zendesk Social Messaging App.

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Kristie Sweeney

Zendesk Documentation Team

Zendesk is removing the legacy Slack integration notifications on September 18, 2023.

If you’re using the legacy Slack channel notifications, you’ll need to migrate these to triggers by September 18. For more information, see Announcing the removal of legacy Slack integration notifications

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Nova Dawn

Zendesk Documentation Team

Sell detailed hierarchy view is no longer supported as better alternatives exist.
To have a hierarchy view, use alternatives such as Sell smart lists or Explore, see: Creating a hierarchy view using Sell smart lists or Explore. This is effective as of June 22, 2023.

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Kristie Sweeney

Zendesk Documentation Team

Zendesk is discontinuing select Built-By-Zendesk apps on January 10, 2024. For more information, see Announcing the discontinuation of select Built-by-Zendesk apps

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Jennifer Rowe

Zendesk Documentation Team

Zendesk is discontinuing support for URL targets and branded targets in favor of webhooks. 

See Announcing the deprecation of URL targets and branded targets.

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Kristie Sweeney

Zendesk Documentation Team

Zendesk is discontinuing select Built-By-Zendesk apps on August 29, 2024. For more information, see Announcing the discontinuation of select Built-by-Zendesk apps.

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Colleen Hall

Zendesk Documentation Team

Zendesk is discontinuing the new customer profile page beta on June 21, 2024. For more information, see Announcing the discontinuation of the customer profile page beta.

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Jennifer Rowe

Zendesk Documentation Team

Zendesk is discontinuing Guide Content Cues on May 1, 2025. For more information see Annoucing the removal of Guide Content Cues.

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Elizabeth Williams

Zendesk Documentation Team

Zendesk is removing Guide Content Cues on May 1, 2025. For more information, see Announcing the removal of Guide Content Cues.

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