Can I use my old subdomain for my new account?

Question

Can I use my old subdomain for my new account? I created multiple trials for my business and would like to use a subdomain I used previously.

Answer

Yes, the account owner can request the previous subdomain to be made available. To do this contact Zendesk Customer Support, provide your current subdomain and the previous subdomain you would like to use. Once the subdomain has been made available, rename your subdomain using the instructions in this article: Renaming your subdomain.

Note: Renaming your subdomain can have some unintended side effects. Before making a change, see the article: Renaming your subdomain: the side effects.