Connecting your Google calendar with Sell

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6 Comments

  • Dana

    Agreed!  When Type=Task, add a due date and after you changed the status of the ticket when you go back to the ticket, there is a link "add to calendar" (unfortunately the default is Outlook Calendar - I am sure there is a way to change it to Google). I have searched the Help of Zendesk for more information on how this is set up/used in Support, however, I have not found anything.  @Sophie McMonagle, can you engage the Product Manager for Support and provide a link to the functionality of "add to calendar" for Support?

    Thank you,

    Dana 

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  • Katie Dougherty
    Zendesk Digital Resources Team

    Thank you Amie and @... for your comments on this article! 

    I will be sure to pass along your feedback internally, but if you have a moment, please post your feedback in the Support Community Feedback section. Our Product Managers review that section of the Community and other users go to those sections to upvote feedback suggestions that they also want to see added to the product. 

    Lastly, I wanted to offer a few suggestions I found while searching for a calendar integration in our Marketplace and third-party application options: 

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  • Ahmed Zaid
    Community Moderator

    Hello Team,

    I noticed that if a google calendar event is added with a google meet video link, there is no way to see the link in Sell appointment. Anyway around that?

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  • Jupete Manitas
    Zendesk Customer Care
    Hi Ahmed, thanks for writing in! It looks like it is the same with Zoom where a link will be visible when you book a meeting outside Sell and syncs to your appointment app and calender in Sell. Is this the first time you have used google meet or has the link no longer appeared but the event been there in your Sell calendar or Appointment app until recently? 
     
     
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  • Ahmed Zaid
    Community Moderator

    Hi Jupete Manitas,

    It is indeed the first time viewing a meet appointment in Sell. For Zoom meetings, the url populates the Where field while google meet does not. A client of mine is experiencing the same. Here is how it looks on my end:

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  • Jupete Manitas
    Zendesk Customer Care
    Hi Ahmed, thank you for these screenshots. Please know that I have created a ticket so we can continue the troubleshooting. See you on that ticket. Thanks! 
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