How do I reset my password when I can't sign in?

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  • Matt Taylor

    Is it possible to edit the email that zendesk sends to customers to reset their password?

    We have a customer facing support page and one for distributers under a different brand we wish to hide from customers.

  • Darenne
    Zendesk Customer Care

    Hi Matt Taylor

    I hope you're doing great! We have a native way to update the account verification email as outlined in this article. However, if you wish to hide some information from a different customer, you may need to use HTML to customize this.

    Just want to set your expectations that customizing via HTML is already out of our scope and you may need to work with your IT/Dev team to do this. 


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