Explore recipe: Counting agent comment updates

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3 Comments

  • Sprout Social, Inc.

    Hi Mark, is there a difference between using the "Obsolete - Updater Name" and "Updater Name" attributes for a query like this?

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  • Giuseppe
    Zendesk Customer Care

    Hi,

    If an attribute is marked as Obsolete it means that it is an old version of the attribute which could have issues if used. So, it will be best to use the only the new version of the attributes that is not marked as Obsolete. In your example, we recommend using Updater Name instead of Obsolete - Updater Name to avoid any issues. 
     
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  • Sprout Social, Inc.

    Thank you!!

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