Explore recipe: Reporting on CSAT and one-touch tickets

Return to top


  • Devan La Spisa
    Zendesk Community Manager

    Hello @...,

    Adjusting this recipe as you described is currently not possible since CSAT data is not pulled into the SLA data set at this time. The only workaround I would suggest would be to utilize a trigger to apply a tag based on breached or achieved SLA status.

    We are looking into combined datasets for our future roadmap on Explore, but we have no timetables to announce. I would recommend sharing your use case in our product feedback forum to aid in future developments. 

    Best regards.

  • Ayal Kellman

    Thanks @.... Will do


Please sign in to leave a comment.

Powered by Zendesk