Changing an agent's role to grant Guide admin privileges

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  • Tony Warding

    Does this immediatly effect paid licensing when switching roles?

  • Christine
    Zendesk Engineering
    Hi Tony,

    Yes, switching agent roles from/to Admin to Agent or Custom roles takes effect immediately. Agent (including Custom roles) and Admin roles take towards your agent seat, and switching roles doesn't change your agent seat count. Only when you add/remove seats will have changes to your subscription.

    This article might help: What counts as an agent seat in Zendesk?

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