Zendesk Talk number availability and pricing

Return to top

13 Comments

  • Dave Dyson
    Zendesk Community Manager

    Hi Chris -

    The tools above will allow you to calculate the pricing for inbound and outbound calls - you'll need to calculate each scenario separately. Note that inbound calls to China are not an option at this time.

    Pricing is available in USD, GRP, or EURO only.

    0
  • Lolita Vazquez

    Does Zendesk plan to offer an unlimited talk and text plan in the near future?

    1
  • Devan - Community Manager
    Zendesk Community Manager

    Hello @...,

    At this time, we have no new pricing announcement to disclose. We are always seeking ways to make our pricing and product packages more versatile to better our customers' needs. If there are pricing models or product changes you would like us to consider, I'd recommend sharing them with us in our Talk Product Feedback forum

    Best regards.

    0
  • Edwin Schukking

    Hi,

    We might be interested in the BETA for the German toll-free numbers.

    Unfortunately, the country can be chosen from this page but is not available on the signup page. Could you let us know, which one is correct?

    Thanks!

    0
  • Carl McDowell

    Hi Edwin,

    If a number is shown as BETA, this means our voice provider, Twilio is currently testing it. To add these numbers, sign up for the beta program

    There are also regulatory requirements for German Toll free numbers you will need to meet, please see this following article: Zendesk number regulatory requirements

    Carl McDowell
    Timezone: Melbourne
    Technical Support Architect

    0
  • Edwin Schukking

    Hi Carl,

    Thank you for your response!

    As you can see from the screenshot, Germany is available in the BETA according to the article, but it does not seem to be available in the signup form.

    Maybe I am missing something in the signup form?

    Thanks in advance!

    v

    0
  • Carl McDowell

    Hi @...
    My Apologies let me follow-up with the Talk Team on why that is missing. I will take your comment into a ticket and work with you there on helping you get a number for your account.

    0
  • Advanced Dental

    Hi, 

    Do you support BYOC (Bring your own carrier)? 

     

    0
  • Brett Bowser
    Zendesk Community Manager

    Hey There,

    We do offer the ability to port an existing number into Zendesk Talk.

    You'll want to take a look at this article for more information: Porting numbers for Zendesk Talk

    I hope this helps!

    1
  • Advanced Dental

    Do you support BYOC (Bring your own carrier)? I am not looking for number porting feature.

    0
  • Brett Bowser
    Zendesk Community Manager

    Hey again,

    Apologies for the confusion!

    You won't be able to BYOC to Zendesk Talk as we use Twilio for the integration.

    Let me know if you have any other questions!

    1
  • Michael J

    We already have a phone system setup though Sangoma, and are not looking to move to a new phone system. What we are looking for however is the ability to pause our chat state while a phone call comes in automatically, or pause our phone state if on a chat. 

    To take advantage of Talk and Chat - and the ability to pause one state while on the other. ie. If you are on a chat you won't get a call, and vise versa. Is it possible to forward calls that come into Talk to your own carrier? The pricing for inbound calls per minute will become overwhelmingly high when you're processing about 65,000 minutes a month. 

    1
  • Neil
    Zendesk Customer Care
    Hello Michael,

    This does sounds like a great feature to have but at the moment the option to change status on both Talk and Chat can only be done manually. 
    Agents would have to toggle their status on Chat/Talk depending on what they need.

    As for forwarding calls, Talk has an option which will allow the agents to have the call received in Talk forwarded to their preferred number but this still requires them to still be online in Talk.

    You can also check on the "Overflow call" feature of Talk which will forward the caller to the number you prefer to use on this feature. The only catch here is this will require you turn off your voicemail option

    Hope this helps to answer your concerns.
    0

Please sign in to leave a comment.

Powered by Zendesk