Configuring custom objects in Sell

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  • Shameen Rana

    Hi I have followed the above mentioned instructions and made a custom sunshine object and relationship with deal.

    Also created an object record  and its relationship record  with a deal but i am not seeing related object widget in my instance. Is there any other thing to see that widget there?


  • Jim
    Zendesk Customer Care

    Hi Shameen,

    I've created a separate ticket (ticket # 6718772), to take a closer look at what could've caused the behavior you're experiencing. You should receive an email for the separate support ticket by now, and kindly check it out.

    Thank you,

    Customer Advocacy Team

  • Marcel

    It should be possible to generate new objects from within the interface, not only from API or custom apps.

    My use case (and I guess many other people's) is having the need to create new objects in the already created object structure, directly from the deal. For example, I created a custom object for invoice generation, and I made a relationship to the deal. So it would be nice to create this "invoices" from the Sell interface and store them there.



  • Adam Witek

    I'm having a hard time figuring out what the most common uses of Objects would be. Can anyone give me some examples of how these could be used or what problem they solve?

  • Dane
    Zendesk Engineering
    Hi Adam,
    Custom objects can be just about anything that is related to your company that you want to have a record in Zendesk. More information can be found in About custom objects
  • Adam Witek

    Dane and @... - I think what's missing for me is some common use cases...Could you give me some examples of what some popular uses of Objects would be?


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