Explore recipe: Calculate the percentage of inbound abandoned calls within a time frame

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4 Comments

  • Liz

    Great article! I have more of a question. How do I change the calculation so I get the number of abandoned calls within 20 seconds?

     

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  • Erin O'Callaghan
    Zendesk Documentation Team

    Hi Liz, you can get the number (instead of the percentage) by following the recipe only through step 7.

    0
  • Andre Lee

    Hi, will this recipe also apply to Talk Partner Edition?

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  • Dainne Lucena
    Zendesk Customer Care

    Hi Andre Lee!

    Not at the moment. But the team is making plans to address this in 2022 but no tentative date yet since this would be dependent on many factors. One of them being that they are 3rd party vendors.

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