Explore recipe: Calculate the percentage of inbound abandoned calls within a time frame

Return to top

2 Comments

  • Liz

    Great article! I have more of a question. How do I change the calculation so I get the number of abandoned calls within 20 seconds?

     

    0
  • Erin O'Callaghan
    Zendesk Documentation Team

    Hi Liz, you can get the number (instead of the percentage) by following the recipe only through step 7.

    0

Please sign in to leave a comment.

Powered by Zendesk