How can I view a list of my suspended end users without exporting account information?
It is possible to view suspended users in a few ways.
Firstly, you can view suspended users by selecting the Bulk end-user delete option from the people page in your Support account. This will show a list of all end users within your account and will identify if an end-user is suspended by displaying a True or False in the Suspended column. It is also possible to sort the list of users by this column, so you can view all suspended users at either the top or bottom of the column if desired.
To navigate to this page
- Open the Customers page in Support.
- You can then choose the option Bulk end-user delete.
For more information, see the article: Bulk importing users.
Using advanced search
Alternatively, you can use the advanced search function with the following search operator:
When the results are returned, select the Users column.
For more information on using advanced search, see the article: Using Zendesk Support advanced search.
Better adding the comments to the article.
"is_suspended:true role:Agent" (for listing the Agent users that are suspended )
Tomer Ben-Arye Thank you for your wonderful comment!
The really worst thing is that the TW team at ZD even don't bother to add it to their own article...
I see posts from 3 years ago with some answers on the 12th page of comments, and they got missed by customers.
If there's one thing I love about this job, it's letting our documentation team know about ways they can improve our help center articles. (Seriously... I really do love that.) To that end, I'll let our team know about your tip here, and also, whenever you find useful info that you think we should add to our docs, do let us know – thanks!
When trying to sort by "Suspended" column, page returns a Database error. See attached:
I will need to create a ticket on your behalf to further investigate this behavior. Please expect an email shortly from us. We apologize for any inconvenience this may cause you. Thank you!
Please sign in to leave a comment.