Hiding credit card numbers in chats and chat history

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  • Jack

    Hi Aimee Spanier

    Do you now how to prevent this from happning in Zendesk Messaging? Our customers use a lot of Gift Cards for transactions and the number format is the same as a credit or debit card which results in the numbers being obscured in the chat, which we do not want. 

  • Neil
    Zendesk Customer Care
    Hi Jack,
    At the moment there is no option to customize how this feature would redact sensitive information over chat.
    You can try the suggested "if the numbers start with a + sign" workaround so that the message won't be redacted.
  • Hello Strac

    Hi Jack and Neil

    We, at Strac, have built a Zendesk Redactor solution which will automatically detect and redact any sensitive message from comments/attachments. You can configure claim codes, gift codes, credit cards, bank accounts, national id numbers and 30 more data elements.

    Please check us out here: https://www.strac.io/integrations/zendesk 


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