Can I change my account subscription to monthly or annual billing periods?

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  • Super Admin

    Hi There!

    I wanna ask, my account is a Managed Account and is billed annually and the next payment is due on April 29, 2021. I wanna change it into monthly payment. can i request the changes right now ? 

    Thanks in advance 





  • Brett Bowser
    Zendesk Community Manager

    Hey Zahrina,

    If you've got a managed account your account manager should be able to assist with changing your billing plan. I would recommend contacting them via email so they can assist further. As far as I know, if you request the changes before your next billing cycle renews you should be good to go.

    Let me know if you have any other questions!

  • Justine Andersen

    I'm considering changing from annual to monthly billing, but I would like to know if there is a price difference that we're saving by billing all at once? 


    Also I'm not sure who our account representative is - how can I find this out? 

  • Brett Bowser
    Zendesk Community Manager
    Hey Justine,

    You will save money by having an annual subscription versus a monthly subscription.

    If you navigate to our Pricing Page and scroll down you can select See full comparison which will show you the price if you were billed annually and the price if you went with a monthly payment.
    Let me know if this isn't what you're looking for!

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