In the History tab, you can permanently delete chat conversations and attachments. You can either delete a chat, including any attachments, or you can delete attachments individually from a chat. Deleted chats and attachments are permanently removed and cannot be recovered.
Administrators can delete chats. Administrators and agents can delete attachments from chats. Access to chats in the History tab might be limited, depending on your role.
To delete chats, including any attachments
- In the Chat dashboard, select History.
- Click the check box next to the chat you want to delete.
To locate previous chats in History, see Browsing past chats in History.
- Click the Actions drop-down menu.
- Select Delete.
The chat and any attachments will be permanently deleted and cannot be recovered.
To delete individual attachments from chats
- In the Chat dashboard, select History.
- Click the chat that contains the attachment you want to delete.
- Under the attachment title, click Delete.
The attachment will be permanently deleted and cannot be recovered.
Note: The link for the deleted attachment might be available for up to 24 hours after deletion.
7 comments
Scott Franke
Is there an api endpoint for just deleting attachments from the chat transcript without deleting the whole chat? Or do you need to just use the Update Chat endpoint?
https://developer.zendesk.com/rest_api/docs/chat/chats#update-chat
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Juraj Jarmek
Hello @...,
Please note that we, unfortunately, do not have an API endpoint that would allow us to delete chat attachments separately from chats, and that would not also function with the Update Chat endpoint.
Sorry for that.
Have a great day and stay safe!
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Full-time supporter(s)
Is there a way to automatically delete all history older than a specified age?
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Anne Ronalter
what you could do, would be to run an API call to bulk delete the Chat history.
Please refer to the following sources:
- Bulk Delete Chats
- Delete multiple tickets permanently
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Veronica Mary Chan
I need to delete an attachment from a Chat history.
But the "Delete" option wasn't showing under the attachment title.
How can I resolve this?
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Danny van den Berg
Is there a way to delete multiple chatsessions (more than per page). But for example all chate interactions during a period of time or an other searchresult?
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Christine Diego
There is currently no bulk delete API for this but you can create a script using the REST APIs to delete them over time.
You can learn more about the REST APIs here: Search Chats and Bulk Delete Chats
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