How do I add images into the body of a ticket?

Question

How do I add images into the body of a ticket rather than as attachments?

Answer

Firstly, choose which kind of formatting option you want your agents to use. To choose between Rich content and Markdown, follow the instructions in this article: Enabling formatting options for agents.

To add inline images using Rich content

• Drag the image into the comment body (PDF files won't work). Then drop into the box Drop images inline with text.
• Copy and paste the image into the comment body.

Note: Using the Copy and paste method is supported in the following sources: Microsoft Word, Excel, Google Docs, and Google Sheets. Additionally, using the following supported browsers: Chrome, Firefox, and Safari (last 3 versions).

To add inline images using Markdown

• Identify the source URL of the image. You can attach to the ticket and reference the link address (right-click attachment and select Save Link Address) or host images on a third-party site and save the image address. Then, in line with where you want to display the image, enter ![alt-text if image link breaks](image URL).