Question
How do I add images into the body of a ticket rather than as attachments?
Answer
Firstly, choose which kind of formatting option you want your agents to use. To choose between Rich content and Markdown, follow the instructions in this article: Enabling formatting options for agents.
To add inline images using Rich content
- Drag the image into the comment body (PDF files won't work). Then drop into the box Drop images inline with text.
- Copy and paste the image into the comment body.
Note: Using the Copy and paste method is supported in the following sources: Microsoft Word, Excel, Google Docs, and Google Sheets. Additionally, using the following supported browsers: Chrome, Firefox, and Safari (last 3 versions).
To add inline images using Markdown
- Identify the source URL of the image. You can attach to the ticket and reference the link address (right-click attachment and select Save Link Address) or host images on a third-party site and save the image address. Then, in line with where you want to display the image, enter
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4 Comments
Hi Søren, just look here:
https://support.zendesk.com/hc/en-us/community/posts/115007411967-Inline-images-for-users-not-just-agents?page=1
:-(
There is a typo, "Googce Sheets" should be "Google Sheets".
Thanks for the heads up! I've corrected the typo in the above article.
Cheers!
Hi.
I am facing a problem with images in macros. When I sent a test mail to my gmail account the image has the same proportions I gave it in the admin center when creating the macro.
But when I send a test mail to the apple mail client, it is way bigger.
Any ideas why it does this? Or how I solve this?
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