Analyzing community activity without Explore

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  • 'Scott Gilbert'

    Hi Nicole - can you pls let me know if there is any news on when Gather datasets will be added to Explore? 


  • Christopher Stallone

    Do views include views of the landing page or specifically posts only?

  • Michael Froeming
    Zendesk Customer Care

    Hi Christopher,

    It's views for specific posts only.

    Michael Froeming | Senior Customer Advocacy Specialist

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  • Emanuel Maxim


    Is it possible to export (Excel/CSV) the underlying data from the Community dashboard?

    Thank you

  • Aubree
    Zendesk Customer Care

    Hi Emanuel, 

    The Community tab on the Native Reporting page does not have the export option.

  • Shivani Bhatt


    Can I see the number of 'answered' posts for a date range (e.g., month or week)?

  • Brett Bowser
    Zendesk Community Manager
    Hey Shivani,
    You could use the Help Center API to pull all community posts and then filter by the answered status. More information here: Help Center API - Posts
    I wasn't able to find a way to do this outside of the API so hopefully the above points you in the right direction!
  • Kelsey Ross

    It looks like I can pull community reports/data from the past 390 days. Is there a way to pull data from further back? 

  • Anne Ronalter
    Zendesk Customer Care
    Hello Kelsey,

    to take a closer look at this, I will reach out to you via Email.

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