Workflow recipe: Notifying External Email Addresses

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  • Maarten Wildeman


    Part of it really fixes my needs. But:

    When i create a trigger and send an email to the target that message is not shown in the ticket. Any information sent regarding a ticket should be shown in the ticket for administrative purposes and to see what was communicated to what party.

    Also when replying to the mail sent it creates a new ticket and is not updated in the ticket it was sent from. It also triggers the system to send a first responding mail which a lot of companies have implemented.

    Cheers, Maarten

  • Jonathan Cavey

    I agree with Maarten, would be nice to have these targets linked to the ticket so external users can reply directly to the ticket.

  • Peter Godden

    I'm curious - since HTTP targets are very soon to be deprecated, are there any plans to stop email targets from working also? If so, will there be an equivalent option made available through webhooks? 

  • Jason Schaeffer
    Zendesk Customer Care
    Hi Peter, 

    At the moment we do not have any announcement regarding the removal of email targets and no plans to do so. Should that happen we will provide communication far in advance as well as instructions on how to proceed. 

  • Judy Correia
    Zendesk Luminary

    We would like to test targets in our sandbox but Apps and Integrations doesn't appear in the sandbox Admin Center. Can this be enabled?

  • Sabra
    Zendesk Customer Care

    Hey Judy! It sounds like the user trying to access the Apps and Integration page in Admin Center may not have the correct permissions to see these settings. I would recommend checking that the user is an Admin on the Sandbox account! If they are still having issues seeing the option, please have them reach out to our Support team to take a deeper look into the account. 


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