Viewing, recovering, and deleting suspended tickets

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5 Comments

  • Kylie Jutte

    Hello, 

    I can't see the suspended tickets in my views. According to my boss I have the same rights as my colleague who can see it. Do i need to add the suspended tickets to my views? if so, how can i do this?

    0
  • Juraj Jarmek

    Hello @...,

    We would need to take this into a ticket so we can take a closer look at your account to see what is going on.

    I will respond to you shortly in a ticket.

    0
  • Pooja Palan
    Zendesk Product Manager

    Hi Everyone,

    Thank you for all of your questions on this post. We love your feedback. If you have more product feedback on this topic, we'd like to hear from you!

    Please find some time to talk to our product directly at https://calendly.com/pooja-palan/30min?back=1&month=2021-08

    Thanks!

    0
  • Melissa Lindsey

    Is there any sort of identifier on tickets that have been recovered? It would be very helpful to be able to report on the volume of recovered tickets from the suspended queue. Thanks.

    0
  • Rad
    Zendesk Customer Care
    Hi Melissa,
     
    When recovering a deleted ticket no tag will be added as an identifier. You have an option to report on the number of deleted tickets that were recovered using the Ticket updates dataset. 
     
    Trust this helps.
    0

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