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Installing and using the Duplicate Lead Manager app



Edited Aug 21, 2024


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Hi Zendesk Team!

I have just installed this app.

Could you please explain on which basis possible lead duplicates are highlighted?

Is it email domain or company name? 

Must the values be identical or only partially identical?

Thanks in advance.

Best Regards,

Karolina Ziętal

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Dion

Zendesk Customer Care

Hi Karolina,

Our team put a request to create an article for this and I would like to let you know that it is still being worked on. We'll soon publish the article once it is ready.

Regards,

Dion

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