Question
Where can I change the account name in Support?
Answer
Your account name is the one populating in the page tab next to the favicon from your agent interface and, by default, in the subject line of the email notifications sent from your account.
To change the name of your Support account, follow the instructions in this article: Branding the agent interface.
If your account has multibrand, open Admin Center and navigate to Appearance > Branding. Select the brand for which you want to change the name. Add a name under Brand name and select the Save changes button.
For related resources, see the article: How to update "(Your Company Name)" in outbound Support email notifications.
Note: If you have a Chat-only account or a Sell-only or Sell+Chat account, it is not possible to change the name of the account.
4 Comments
Actually, the last part I don't think is fully correct or I am not sure if you referring to the same thing which I will point out here. Currently, we are using the multibrand and we do have Brand name's(corp 1, corp 2, corp3, etc.) set for each of our brands, but still, the name in the To: section of the tickets is taken always from the Account name:
We are fine for the page tab next to the favicon to be always taken from the account name but in the tickets in the different brands, the name for the To:(the email address which opens tickets) should be taken from the brand name.
Can you advise if this can be achieved?
Nice work.
Bumping this for a response to Tsvetan's question- we're also seeing this behavior with multibrand where the Account name is populating in the To: field.
I see that you already raised a ticket with our support team. We'll continue to assist you from there. Kindly check your email for updates. Thanks!
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