Creating custom pages in your help center

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9 Comments

  • Lisa Sedlak

    I am not a coder. 

    I want to make a tutorials page based on the article template. As in I want the page to look like our articles, but as a separate url that is not listed under categories. We will constantly add videos and I don't want to hard code the page. If that makes sense. 

    Or can I give an article a custom url instead? 

     

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  • kobayashi

    I am Japanese.
    I'm not good at English, but I have a question.

    For example, if you want to change the display by language, is there a description like {{#isnt lang = en-us}} text {{/ isnt}}?

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  • Kasper Sørensen
    Zendesk Product Manager

    Hi Lisa Sedlak

    The custom pages feature is currently targeted at customers who want to do some level of coding, so it might just not be for you. If you do want to go ahead though, and if you want to avoid hardcoding the content, then you need to make it such that the content is fetched dynamically. For example you can use Dynamic Content (the {{dc}} helper) to fetch text strings dynamically. And if your video collection is available somewhere in a machine-readable format like JSON, you could use Javascript to fetch that resource and dynamically build out the page.

    Unfortunately we do not currently have a way to give articles a custom URL.

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  • Kasper Sørensen
    Zendesk Product Manager

    Hi kobayashi

    For localization of strings in HC templates you can use Dynamic Content (the {{dc}} helper).

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  • David Bjorgen

    Are custom pages included in search results?

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  • Alyssa

    I'm coming across an issue with the DC mark-up formatting carrying over to the custom page. So links and lists (bulleted and numbered) aren't populating as intended. Is the solution to create separate DC items when you need to insert a link or make a list and format with code via the custom page's HTML? Or is there a more straightforward solution? 

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  • Kasper Sørensen
    Zendesk Product Manager

    Hi David Bjorgen - Custom Pages are not included in search results by default. It is however possible to use the Federated Search feature with Custom Pages, if you add the page to the external content yourself.

    Hi Alyssa - Currently the DC helper is only built to support translating simple strings, so bulletpoints or links are in deed not supported. I'll record your feedback as a sign that we should think about something more flexible as well. I think that for now you will need to create the bulletpoints in HTML and insert individual DC strings into those bulletpoints.

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  • Mark Wiles

    Great to see this option . . . I'm curious if anyone has experimented with adding Explore content to a custom page.  We are interested in allowing our light agents access to a couple of different Explore views, and would prefer to lead them directly to a page that has this content.  Thanks for any ideas!

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  • Art Costigan

    Is there a way to create custom pages that can only be viewed by certain users or organizations?  Thanks!

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