Question

Can I start a Sell account on behalf of someone else? How do I activate Sell for myself? Can the Sell licenses and the Support licenses be used for different people? I am an admin of another Zendesk product, how do I activate the Sell product for another user?  

Answer

If you are an account owner or admin, use the product tray to access Sell for the first time. Start a trial and then add Sell to your subscription. You will be the first and only user within the Sell product until you add more people. 

Grant someone else access to Sell in Admin Center. You must be a Sell admin to configure the new users remaining permissions from within Sell. 

If there are no admins in your Sell account yet and you are trying to add someone else for the first time, contact Customer Support. In this unusual situation of wanting only one Sell admin (that is different than your Support admin) you will need assistance from our team. 

Tip: If you are tasked with activating the Sell product for others, you do not need to remain on the account. You can activate the Sell account and add other people to Sell as admins. The newly added admins can remove you from the Sell account. You will need more than one Sell seat to switch Sell ownership.

 

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