What happens to my data if I am deactivated or deleted as an agent in Sell?

Question

If my agent seat is deleted or deactivated in Zendesk Sell, how does this impact the ownership of leads, contacts, and deals?

Answer

Deactivating a user freezes emails and activity in the account, and they remain the owner of their leads, contacts, and deals, which you can reassign later. For more information, see this article: Deactivating or reactivating a user in Sell.

Deleting a user prompts you to reassign all ownership of leads, contacts, and deals and removes past emails and activities.

For more information about deleting Sell users, see this article: Deleting a user in Sell.