If my agent seat is deleted or deactivated in Zendesk Sell, how does this impact the ownership of leads, contacts, and deals?
Deactivating a user freezes emails and activity in the account, and they remain the owner of their leads, contacts, and deals, which you can reassign later. For more information, see this article: Deactivating or reactivating a user in Sell.
Deleting a user prompts you to reassign all ownership of leads, contacts, and deals and removes past emails and activities.
For more information about deleting Sell users, see this article: Deleting a user in Sell.
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