What's new in Zendesk: January 2022

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2 Comments

  • Óskar Ómarsson

    Wish the "Context panel" settings would allow me to default this to open for all agents. Would really help bringing previous interactions to the agents attention.

    1
  • Dave Dyson
    Zendesk Community Manager
    Thanks Óskar, I see you've posted in our Feedback - Ticketing System (Support) topics as well, thanks for that! If anyone else agrees, please upvote Óskar's post here and and your comments: Force context panel to be open
     
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