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Explore recipe: Measuring call acceptance data for agents



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Eric Gao

Zendesk Customer Care

Edited Jun 21, 2024


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5 comments

Why is there a row at the top without an agent name and with 0 under all the Metrics?

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Noly Maron Unson

Zendesk Customer Care

Hi Allison,

I created a ticket on your behalf to check this issue. Please check your email and reply to my message.

Thank you.

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Hi, i dont understand if this is for a call or a call leg? And if is for call legs, how can i measure that to calls only. Thx

 

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Dainne Kiara Lucena-Laxamana

Zendesk Customer Care

Hi Agente2 

That depends on what type of calls you would like to measure since those 2 attributes are used to dissect the Metric data. I would suggest checking out What is the difference between calls and call legs? to know more about the different between the two.

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I want to make an explore recipe where i can measure the missed calls of my agents, peer agent, so in that way i can see if they where with the status online and had a missed call. Can you help me with this?! Thanks and have a great day.

 

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