Explore recipe: Reporting on article and translation languages

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  • Support 4

    Is it possible to report on how many tickets we have in different languages? Like the percentage of tickets we answer in English vs Spanish? Thanks!

  • Gab Guinto
    Zendesk Customer Care

    There's no native way to identify the actual language used in the ticket conversation, but the closest that you can use in Explore reports is the Requester locale attribute, which pulls from the Language set on the user/requester's profile. From there, you can create custom metrics or use a result path calculation – depending on how your data is presented – to compute for the percentage. 

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