Using the Select an Address app with multiple brands and default email addresses

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2 Comments

  • Carl McDowell
    Zendesk Customer Care

    Hi Yvonne,
    I've converted your comment into a ticket to have a closer look at the settings in your account to see if we can get to the bottom of what is happening.

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  • Yvonne Uder

    Hi Carl McDowell - we are currently trying to set up the app, so that it automatically uses a specific email adresses per brand&group (as in the "Features included Section in the App description mentioned :Specify a default email address by group" should be possible).

    I have the feeling there must be a bug in the app for this feature. No matter how I do the set up, the best outcome right now is that: when Brand A is selected, the email is sent from that brand's default email adress. BUT e.g. the email is specifically being sent from the Group Brand A-ES (spain) the mail is not going out from service@brandA.es - but instead from the default address service@brandA.com 

    Hope this explanation makes sense. If not an you need more details please let me know. 

    I had one of our app guys have a look at it too earlier, he was as confused as I was. Is there a Bug know with this feature? If not who can help us with the set up so that it works as desired?

    If Brand A and Group Spain is selected > mail goes out from service@brandA.es
    If Brand A and Group UK is selected > mail goes out from service@brandA.uk ..... 

    I did configure everything in JSON as shown in the Help Articels. Hoping you can bring light into this issue for us. 

    Kind regards,

    Yvonne 

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