What is the organization subscription notification within the ticket events? How can I disable the notifications?
When viewing the events of a ticket, there is an Organization subscription notification:
These are ticket notifications end users receive when they are members of a shared organization and follow an organization under My activities within the help center Customer Portal.
To prevent these notifications on tickets, update the organization to no longer be shared.
To unshare an organization
- Edit the organization's settings by following the steps in the article Editing an organization.
- On the organization's detailed view, select Can view own tickets only in the Users field.
This will prevent end users within that organization from seeing and receiving notifications on the organization's tickets.
Thanks i u l i a !
I noticed one of our partners mentioning that they've been getting emails for tickets that they're not cc'd on recently - and troubleshooting led me to this article. So first off - thank you for creating the article!!
I had a few questions - wondered if you'd be able to help out please?
Thanks for your help!
Let me reply on behalf of my colleague!
1- This feature to follow and unfollow organizations requests has been available for a number of years :)
2- If your partners want to start getting those notifications, they will have to specifically 'Follow' that organization from the 'My Activities' section after they've logged in to the Help Centre portal.
3- That's right, by 'unfollowing' the organization from the 'My Activities' section, the user will stop all those notifications but will still be able to view those ticket updates from the Help Centre portal.
Hope this helps to answer your queries, but let me know if it doesn't!
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