Explore recipe: Reporting on tickets with similar tags

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5 Comments

  • Jeff

    What list

    0
  • Brett Bowser
    Zendesk Community Manager
    Hey Jeff,
     
    When you select Add for both rows and metrics, you should see a list of metrics you can use. From the list you'll select the metrics and attributes mentioned in the above article.

    Let me know if you see something different on your end.
     
    Cheers!
    0
  • Jeff

    How would I do this same action but for multiple lines. (ie. by social media by platform, facebook, youtube, etc.)

    0
  • Jeff

    Here's another string of tags I would like to create additionally:

     

    0
  • Dane
    Zendesk Engineering
    Hi Jeff,
     
    You can use this format:
     
    IF (CONTAINS([Ticket tags],"ab_")) THEN "ABS"
    ELIF (CONTAINS([Ticket tags],"auto")) THEN "AUTO"
    ELIF (CONTAINS([Ticket tags],"closed")) THEN "CLOSED"
    ELSE "Other tags" ENDIF
     
    Hope this helps!
    0

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