Explore recipe: Reporting on Jira tickets

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4 Comments

  • Ioannis Nanos

    Hi,

    Is it possible to add a column in that report with the Jira's ticket number?

    Thanks,

    Giannis

    1
  • Gab Guinto
    Zendesk Customer Care
    Hi Ioannis,
     
    I'm afraid that Jira ticket ID is not an attribute natively available in Explore. If you create a custom ticket field and populate the field with the corresponding Jira ID, then you should be able to pull the data from that field to your Explore reports. 
    0
  • Eva Kautenburger

    Hi there,

    is there any way we can separate Jira Ticket IDs in the Explore reporting? When more than one Jira Ticket is connected to a Zendesk ticket, the Ticket IDs are reported in one column and the displayed status reported of the Jira ticket is always the "highest" one, so it mostly says closed or done but you can't see which of the reported issues actually is done and if the other tickets have a different status. Any idea or workaround for this? 

    Cheers,

    Eva

    0
  • Dane
    Zendesk Engineering
    Hi Eva,
     
    As what has been mentioned above, Jira Ticket ID is not a valid attribute in Explore. Therefore, we cannot return the values natively not unless you'll create a custom field for it and manually enter the values. This can later be used for your queries. 
     
    Thank you for understanding this current limitation.
    0

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