What's my plan?
All Suites Team, Growth, Professional, Enterprise, or Enterprise Plus
Support Team, Professional, or Enterprise

With the Zendesk for Microsoft Teams integration, you can do the following:

  • Create, view, and update Support tickets and keep up to date with any changes within Teams.

  • Add internal notes and public replies to tickets within Teams.

  • Get notifications on tickets based on status, priority, type, and updates within any Team channel or DM.

  • Answer commonly asked questions with article recommendations in Microsoft Teams.

  • See all open and closed personal tickets in a single list view within Microsoft Teams.

  • Import Zendesk ticket views as tabs into a single Microsoft Teams workspace to list tickets by different criteria (Zendesk agents only).

To install the integration, see Installation Guide: Setting up the Zendesk for Teams App. 

To learn how to use the integration, see User Guide: Zendesk for Microsoft Teams app.

Powered by Zendesk