Using the Make API call step in Flow Builder

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  • Raphaël Péguet -

    What is the GET API request that we can make to know from the start (if the user is logged in) who he is and then use the info to speak with him or make API calls please 


    How come this is nowhere 😢😢😢

  • Tipene Hughes
    Zendesk Developer Advocacy

    Hey Raphaël Péguet -,

    Here's a link which goes in to detail on how to identify end users through end-user authentication:

    Let me know if this is what you're looking for, and if you have any questions!


  • Raphaël Péguet -

    Tipene Hughes thanks a lot for this, but my question was how to then use this info we got by authentification to make API calls in the flow builder like: search the requester e-mail address in shopify (just like we can do it if the requester fills a field during the flow builder).

    When the requester fills the flow buiilder field we get a placeholder: {{}} that we can use to make API calls.

    I am wondering if this placeholder is usable if we authenticate user via the way you send

    Best regards! 

  • Leo Medalla

    Is there a way for this to allow the bot to submit a request like a regular ticket?

  • Aron Diploma

    Hi Shiyu Zhu, any update with external_id?

  • Lisa Tam
    Zendesk Product Manager

    Hi Aron Diploma, external_id is planned for end Q1 23 release.

    Raphaël Péguet -, authenticated user email variable is also planned for end Q1 23 release 

  • Gabriele Sannicandro

    Hello .

    In flow builder connect to my whatsapp number, How can send in an api call the whatsapp number of my requester?

  • Dane
    Zendesk Engineering
    Hi Gabriel,

    As discussed on the ticket you have submitted, this option is not yet available.

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