I received an email regarding a ticket in my Zendesk Support account. When I click on the ticket URL to view the ticket, I receive the error message below:
Request not found. You do not have access to request #___. It may have been solved or deleted.
Why can't I access this ticket?
There are a few reasons you may have received this error message:
- The ticket was deleted.
- Your user permissions were recently updated, and you do not have access to tickets assigned to that group. Learn more about access restrictions in this article: How can I prevent agents in one group from seeing another group's tickets?
- Your user role was downgraded from agent to end user.